To ensure a smooth refund process, please make sure of the following before requesting a return:
- The item should be in its original box and original packaging.
- The item should not have been assembled, installed or used.
- The product should be returned with all of its parts and manuals.
- The product should not have been registered with the manufacturer.
Should the return not meet any of these guidelines, the return amount may be reduced or the return may be refused with no refund.
Return shipping is the buyer's responsibility. We will refund your order total, less our costs for shipping and handling each way. For items that shipped free or under our flat rate, our actual shipping costs will be deducted from your refund. Returns and refused packages could incur up to a 20% re-stocking fee; over sized items, products over 149 lbs. could incur an additional 20% restocking fee.
Some products are not returnable for any reason, per the manufacturer's request. You may be directed to the manufacturer for resolution. Please understand that we have no control over this process but will assist you through the process as best we can.
Need to update or cancel your order? Contact us and we'll do our best to make the appropriate change. Since our shipping department is focused on sending your items as soon as possible, some items may have already left the warehouse, and in which case, cannot be changed or cancelled.