Shipping Info

Free Shipping Promotion

For a limited time orders over $75 qualify for free standard shipping*.
*Free shipping only valid on orders subtotaling $75 or more. Offer subject to change without notice. Qualifying purchase based on pre-tax, post-discount amount. Orders can be expedited at customer's expense. No adjustments can be made to prior purchases.

*Free & Flat Rate shipping is only available in the contiguous U.S. Some exclusions apply, including ExtraCare Glass items, special order items, and non-standard items.

Shipping Rates

Orders Over $75 Orders Under $75 ExtraCare Glass Shipping USPS Priority Mail 2nd Day Air Next Day Air
FREE* Flat Rate $7.95* Calculated during checkout Calculated during checkout Calculated during checkout Calculated during checkout

Shipping Timeline

  • Monday-Friday orders: Most orders ship within 24 hours.
  • Weekend orders: Usually ship within 24-48 hours of the following Monday
  • Exceptions: From time to time some parts become out of stock, which may take 5-10 days to ship.
  • Processing time may be longer during peak times.
  • If you need something in a hurry, please contact us to verify stock and ship time.
  • Please note that expedited timeline, USPS Priority Mail, UPS 2nd Day Air and Overnight Air above refer to time in transit only. If order is placed before 12:00 PM Central Time we will make every effort to ship that day. If order is after 12:00 PM Central Time it will most likely ship the next day, which will add 1 extra day. Please note: we make every effort to estimate delivery dates but we do not guarantee any specific delivery dates.

Please note "days" as referred to across references only business days. (Monday - Friday)

Days We Do Not Ship

  • Saturday - Sunday
  • Any day observed by the Post Office, UPS, and FedEx.
  • December 24th and 25th 2018

Can I ship to a different address than my billing address?

Yes. However, this may delay your items from shipping as there is a huge increase in fraud potential when the order is not shipped to a verified billing address. You can expect an extra 1-5 day delay of shipment (sometimes longer) while we wait for verification that the shipping address is authorized as verified by your bank.

Freight Shipments (LTL)

All freight shipments will be scheduled between the delivery company and customer prior to delivery usually 1-2 days before the shipment is ready for delivery. Freight shipments require signature on delivery.

  • Standard freight delivery is curbside: The shippers will call to schedule a delivery appointment with a 4 hour window. The drivers will then meet you at the designated time and drop the merchandise on the curb.
  • Inside Delivery will include: In house delivery, up to 1 flights of stairs and into the desired room. (calculated during checkout)
  • White Glove Delivery will include: In house delivery, in room of choice. Light assembly and package / debris removal. (calculated during checkout)

What should I do if my freight shipment is damaged? Please compare your delivered items with the delivery bill, noting any differences in quantities or damages on the delivery bill BEFORE you sign. This will be required for filing a claim with the delivery company if damage is present. Signing the delivery bill without noting all damaged and or missing items implies that the shipment has been delivered as expected, and neither Keg Factory or the shipping company can be held responsible for any lost or damaged items. If there is a large amount of damage (large holes in boxes, contents spilling out, missing more than 10% of the boxes, etc.) please refuse delivery and contact us immediately.